Last updated: 18 Apr 2026
1. Acceptance
These Terms of Service ("Terms") govern your engagement with Artio Holdings Pte. Ltd. ("Artio", "we", "us", "our"), a private limited company incorporated in Singapore (UEN 202614551C). By engaging us for any service, you agree to be bound by these Terms together with the specific scope-of-work or proposal document we issue for your project.
2. Services
We provide website development, AI and chatbot automation services, and other digital products as described on our services pages. Specific scope, deliverables, timelines, and acceptance criteria for each engagement are set out in a written proposal or statement of work agreed by both parties before work commences.
3. Quotes and engagement
Quotes provided are valid for 30 days from issue unless stated otherwise. An engagement is formed when you sign or otherwise confirm acceptance of our proposal in writing (including email). Any change to scope after the engagement begins requires a written change order; pricing and timeline impacts will be agreed before additional work begins.
4. Payment terms
Standard payment terms for one-off projects are 50% upfront on engagement and 50% on delivery. Monthly retainer services are billed monthly in advance. Payment methods accepted: bank transfer (SGD), PayNow, and credit/debit card via Stripe. Invoices are due within 14 days of issue. Overdue amounts may incur late fees of 1.5% per month and we reserve the right to suspend services on accounts more than 30 days overdue.
All prices are in Singapore Dollars (SGD) and are exclusive of GST unless explicitly stated. We currently are not GST-registered; prices may be revised once GST registration is required.
5. Intellectual property
On full payment of all amounts due for an engagement, we assign to you all custom code, designs, and content we create specifically for your project. This excludes: (a) any pre-existing tools, libraries, frameworks, or boilerplate we use to build your project, for which you receive a perpetual royalty-free licence to use as part of the delivered work; (b) third-party software and open-source libraries, which remain subject to their respective licences.
We may showcase work delivered to you in our portfolio, case studies, and marketing materials, unless you specifically request otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the engagement. We are happy to sign mutual NDAs for engagements involving sensitive information; please request one during the discovery call.
7. Warranties and disclaimers
We warrant that services will be performed with reasonable skill and care. Beyond this, all services are provided "as is". We do not warrant that the services will meet every specific outcome you envision, that they will be uninterrupted, or that all defects can be corrected. Any specific warranty period for delivered software (typically 30 days post-launch) is set out in the relevant proposal.
8. Limitation of liability
To the maximum extent permitted by law, our total aggregate liability arising from or related to any engagement is capped at the total fees paid by you to us under that engagement in the 12 months preceding the claim. We are not liable for indirect, consequential, or special losses including lost profits, lost revenue, or lost data.
9. Indemnity
You agree to indemnify us against claims arising from content or materials you supply to us (e.g. infringement of third-party IP in assets you provide) or from your use of the delivered services in ways inconsistent with the agreed scope.
10. Termination
Either party may terminate an engagement for material breach if the breach is not cured within 14 days of written notice. On termination, you remain responsible for fees for work completed up to the termination date plus any non-cancellable third-party costs incurred on your behalf.
11. Governing law and jurisdiction
These Terms are governed by the laws of Singapore. Disputes will be resolved in the courts of Singapore, except that either party may seek interim or injunctive relief in any competent court.
12. Contact
For any queries about these Terms, contact us at hello@artioholdings.com or by post at our registered office at 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051.